Terms and conditions
General Terms and Conditions - DSG Zen Corporation S.L.
scope
Contractual partner
Conclusion of contract
Right of withdrawal
Prices and shipping costs
Delivery
payment
Retention of title
Dispute resolution
General terms and conditions of business
scope
These General Terms and Conditions (GTC) apply to all deliveries from DSG Zen Corporation S.L. (hereinafter dsgfresh.com) to consumers.
A consumer is any natural person who concludes a legal transaction for a purpose that cannot predominantly be attributed to either their commercial or independent professional activity.
Contractual partner
The purchase agreement is concluded with DSG ZENcorporation SL., Managing Director: Carlos Doria, Avenida Vila Real de San Antonio 1, 24100 Ayamonte, Spain
Conclusion of contract
The presentation of the products in the online shop does not constitute a legally binding offer, but rather only an invitation to order.
By clicking the [Buy/order for a fee] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation via email immediately after receiving your order.
Right of withdrawal
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
If you as a consumer make use of your right of withdrawal in accordance with Section 4.1, you will have to bear the regular return shipping costs.
Otherwise, the regulations set out in detail below apply to the right of withdrawal
Cancellation policy¹
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must [enter the name of the entrepreneur, address and, if available, telephone number, fax number and email address] to us by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory. You can also fill out and submit the sample cancellation form or another clear declaration electronically on our website (insert internet address). If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must deliver the goods to us or to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract (this may include the name and address of the person authorized by you to receive the goods). to be inserted) to be returned or handed over. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
- End of revocation -
(¹ This cancellation policy does not apply to the separate delivery of goods.)
Prices and shipping costs
The prices stated on the product pages include statutory VAT and other price components.
In addition to the stated prices, we charge for delivery within Germany a flat rate of 6.90 euros per order. The shipping costs will be clearly communicated to you on the product pages, in the shopping cart system and on the order page.
If you pay cash on delivery, an additional fee of 2 euros will be charged, which will be charged by the delivery person on site. There are no additional taxes or costs.
Delivery
Delivery only takes place within Germany with DHL.
The delivery time is up to 3 days. We will point out any different delivery times on the respective product page.
payment
Payment can be made either in advance or cash on delivery.
If you choose the advance payment method, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.
Retention of title
The goods remain our property until full payment has been made.
Dispute resolution
The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. In order to resolve disputes with consumers, we are willing to participate in a dispute resolution procedure before a consumer arbitration board or are obliged in accordance with XXX (statement of the legal norm or contractual agreement). The responsible consumer arbitration board is: Universal Arbitration Board of the Federal Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. In order to resolve the disputes mentioned, we will take part in a dispute resolution procedure before this body.
Alternatively:
The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.
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